Jergens Recall: Request a Free Coupon Replacement

Jergens Recall: Request a Free Coupon Replacement

If you purchased Jergens® Ultra Healing Moisturizer 3 oz and 10 oz products, then you may be entitled to a coupon for free product to replace the products that you have.

How do I file a claim?

Read more about it on the FDA website, and email or call in your request.

What’s this recall about?

Select units of Jergens® Ultra Healing Moisturizer could show the presence of Pluralibacter gergoviae, a bacterium which typically poses little medical risk to healthy people. However, people who have certain health problems such as weakened immune systems may be more susceptible to infections. Kao USA is urging consumers to discontinue use of the recalled lotion specified below as a precautionary measure.

What Products are Included?

Jergens® Ultra Healing Moisturizer, manufactured between October 1, 2021 and October 18, 2021, could be impacted.

• The affected lot codes for the 3 oz size (UPC 019100109971 for single bottles and 019100267114 for pack of 3) can be found on the back of the bottle printed in black ink and begin with the prefix “ZU”:

• The affected lot codes for the 10 oz size (UPC 019100109988) can be found on the bottom of the bottle printed in black ink and begin with the prefix “ZU”:

Who is eligible for a refund?

Anyone who has product from a recalled lot should call the Kao USA Inc. Consumer Care Center for a free product coupon at the following number: 1.800.742.8798 or send an email to: consumer@kao.com. (Hours of operation: Monday – Friday, 9AM – 5PM US ET) A postage paid label and plastic bag will be sent to consumers via mail to easily return the product.

Is a receipt required?

Either a receipt or a product lot code (above) is required.

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